How to Process your Return
Step 1: Email us through firstname.lastname@example.org – Provide us with your order number
Step 2: Receive Return Authorization Number (RA#)
Customer Care Specialists will provide you with:
- Return Authorization Number (RA#)
- An email with detailed return instructions.
Step 3: Pack & Ship
- Use and pack product in original packaging with all included items
- Affix the shipping label we provided to the package (includes the RA#)
- Send package to the address specified in the email
Step 4: Receive Refund or Exchange
- Once we receive your package, we’ll process your refund or ship the replacement product (in the case of an exchange).
- Original payment method used will be credited for the refund in 5-7 business days.
Returns & Exchanges Fee Structure:
|Fee Type||Charge (% of Item Purchase Price)|
|Returns||20% Restocking Fee|
|Exchanges||10% Restocking Fee|
You won’t be charged any fees if the reason for the return or exchange is because of an error on our part, such as:
- We sent you the wrong item after you have placed your order over the phone
- The product has a manufacturer’s defect
What items are eligible for a return or exchange?
Any item can be returned within 30 days, provided it is returned in original packaging and parts in new and unused condition.
Items that cannot be returned:
- Some products, including (but not limited to) custom patterned and custom painted items, are not returnable.
- Freight shipments
- Items that have been installed on your vehicle.
- Items that have been modified (drilled or altered in any way)
- International Orders
What are the reasons for a return?
- Defective Product
- While we pride ourselves in our partnerships with leading vendors, accidents can happen. Email us at email@example.com option #2 once you discover the defect, and we’ll straighten it out.
- Damaged Product
- Occasionally packages in transit can become damaged. Call us right away so we can set it straight.
- Incorrect Product
- If you’ve received an incorrect product, or if we’ve guaranteed fitment on your order, and the product does not fit your vehicle, give us a call or Email us at firstname.lastname@example.org and select option #2, and we’ll start the return process for you.
- Lost Package
- If your tracking information says delivered, but you haven’t received your package yet, let us know. We will work with the carrier to get to the bottom of it.
Do I have to pay for return shipping?
Returns happen, and we’re here to make the experience easy! In most cases, you are responsible for return shipping, but we can offer you a discounted return shipping label. If your item arrived defective or we made a mistake, we will happily take care of the return shipping.